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Old 01-17-2018, 02:56 PM   #1
mjgord51
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POL, Bad Guys

This is all about Performance OnLine's Staff and there Return policy.

Ok here we go, I bought a Trailer Hidden Hitch Receiver #HTH6772 back on 10/10/2017 received it in 2 days, by 10/18/2017 is when I had a problem with the fitment. I called the company and was directed there internet dept. person (Arron) to see what was going on with it. I gave him my questions on its fitments instruction diagram being my concern this product is for a short bed truck and not for a long bed truck like mine. He listened to me and then ask for some pictures showing what my concerns were directed towards the hitch were. I said I'll send some to him in a email to the Companies Email system. I first sent 3, that wasn't enough for him to make a discession on so I sent him what angles he was looking for 2 more, again not good enough then sent 3 more, not good enough then I was ask what vehicle was it to be installed on I replyed my 68 C10 Fleetside coil springs truck like your add states this hitch is for use on. The add doesn't say anything about the fitment working on SWB trucks or LWB trucks but it does say its good for any Stepside or Fleetside truck. And again I sent another 10 pictures this time with 2 pictures of the VIN on the door frame and the frame itself, again not good enough so 2 more pictures of where the Factory holes are on the rear frame rails showing the Factory holes and the holes that were drilled for the mounting of it. Mind you the Instructions say that there is a hole that will line up with one of the three holes to temporarily hold it in till the other two holes are drilled. My pictures showed they didn't lineup with what the directions said they will or would. Time passes by 1 month and I call back and was told by (Arron) he now can see that the directions don't match for a long wheel base truck and would have to run it by the management first. 2 weeks go by and I had to call back and was told by (Arron) if the company didn't issue a Return Pre Paid Label for return He would do so out of his own pocket and send it to my Email,I said ok. 1 week later I called back to ask (Arron) (which went to his voice mail) where's the pre paid return label? No answer so far from him (Arron). Now on 1/12/2018 I called and ask for the manager (Brandon)and he looked into it and told me he would be sending out a Pre Paid Return Label by the end of the day, I said ok. By 1/16/2018 no Email from him (Brandon). At this time they haven't been very cooperative for me.

Here is the "Kicker" people, this is from there Performance Return Policy stating these words """ Our special care AFTER the sale is how we define great customer service""" wow is that a mouth full of CRAP.

At this time I am thinking this would be great to see how many others that have been treated in the same way I have been treated and voice there opinions or stories on POL's return policy and customer service. Please give me/us your opinion, please.

Thanks for the people/members that read my Loooong Wiiinnnded story, Marvin
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